Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we collect various types of information to tailor your learning experience and to enhance our services.

Personal Information

We gather details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages sent via our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically collect data about how you use our site and learning platform. This covers pages visited, time spent in sections, completed drawing exercises, and technical details like your IP address, browser type, and device info.

Cookies and Tracking

Our site uses cookies and similar tracking tech to improve your browsing experience, remember preferences, and analyze site performance. You can adjust cookie preferences via your browser settings.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal information helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are committed to using your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress through various skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths as you develop your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, provide important course updates, and offer technical assistance when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve opted in to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and develop new content addressing common learning challenges. This analysis is conducted in aggregate form to protect individual privacy while enhancing our teaching approach.

Legal Compliance

In certain scenarios, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We partner with trusted third-party service providers who help us run our platform, process payments, send emails, and provide customer support. These providers access only the data needed for their services and are contractually required to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If RidgeCliffGlen is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and provide information about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government request. This includes scenarios involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA (the Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal data.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We will provide this data within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may ask us to delete your personal information, and we will, unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Account deletion will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by reaching out to us directly. You will still receive essential account and course enrollment updates.

Cookie Management

Most web browsers let you control cookies through their settings. You can choose to accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement comprehensive safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. Account data is typically kept for three years after account closure, while course progress data may be stored for up to seven years for educational records.

International Transfers

Although our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protection through contractual safeguards and compliance with Canadian privacy law requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child's data, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've gathered from their child, request its deletion, and decline further collection or use of their child's data. We provide clear mechanisms for parents to exercise these rights.

If you believe we have inadvertently collected information from a child under 18 without proper parental consent, please contact us immediately so we can address it.

Changes to This Policy

We may refresh this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. You’ll be informed of major changes via email or prominent notices on our site.

Minor updates may be posted without individual notice, so please review this policy periodically. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after changes indicates your acceptance of the updated terms. If you disagree with any updates, you may stop using our services or contact us to discuss your concerns.